Frequently Asked Questions About Renting a Car
With over 60 years of experience in international car hire, we've got the answers to all your questions about the rental process. Find answers to our most popular questions below or head over to our car rental FAQ page for additional information!
How old do you have to be in order to rent a car?
In most countries across the globe, drivers must be at least 21 years old to rent a vehicle (the exact age may vary by car category). Please note that any driver younger than 25 may incur a young driver charge in addition to the daily rental rate. Contact Auto Europe for more information!
Where is the Auto Europe counter located?
Auto Europe is independent and not an agent for any particular car rental company. We partner with trusted suppliers like Avis, Hertz, Europcar, Sixt, and more. The name of the car rental company is provided at the top of the voucher along with the location information for the car rental supplier.
What are your reservation center hours?
Our reservations center is open 24 hours a day, seven days a week. Call us at 0800 983 468 or make a reservation online.
Do I need anything to pick-up my car rental?
Auto Europe requires that you provide your rental voucher, credit card, and a valid drivers licence at the time of pickup. The voucher shows confirmation of your reservation as well as having specific information about your car rental, rate, and other important details needed by our overseas affiliates. When you make a reservation by phone, vouchers are emailed to you upon receipt of payment. If you book online, vouchers are emailed to you upon receipt of payment.
How fast can I confirm my reservation?
We can confirm most reservations within as little as 24 hours. For last minute reservations, please call us on 0800 983 468.
What forms of payment to you accept?
Auto Europe accepts Visa, MasterCard, and American Express. If you do not have a credit card, contact Auto Europe to go through your payment options.