Frequently Asked Questions About Renting a Car
With over 60 years of experience in international car hire, we've got the answers to all your questions about the rental process. Find questions and answers to our most popular questions and find even more car rental FAQs with us today!
How old do you have to be in order to rent a car?
In most countries across the globe drivers must be at least 21 years old to rent a vehicle (the exact age may vary by car category). Please note that any driver younger than 25 may incur a young driver charge in addition to the daily rental rate. Contact Auto Europe for more information!
Where is the Auto Europe counter located?
Auto Europe is independent and not an agent for any particular car rental company. The name of the car rental company is provided at the top of the voucher along with the location information for the car rental supplier.
What are your reservation center hours?
Our reservations center is open 24 hours a day, seven days a week. Call us at 0800 983 468. or make a reservation online.
Do I need anything to pick-up my car rental?
Auto Europe requires that you provide your rental voucher at time of pickup. The voucher shows confirmation of your reservation as well as having specific information about your rental car, rate and other important details needed by our overseas affiliates. When you make a reservation by phone, vouchers are then faxed to you upon receipt of payment. In addition, a copy of your rental voucher is mailed to you the following business day. If you book online, vouchers are emailed to you upon receipt of payment. Have a look at a Sample Voucher for more information.
Can I still rent a car if I do not have a credit card?
If the supplier has a contract with us that allows cash rental, then it is possible. However, payment would still have to be made to Auto Europe and you would only be allowed an inclusive rate. Also, a cash deposit would be require at time of pick up.
How fast can I confirm my reservation?
We can have confirmation for most reservations within as little as 20 minutes of advance notice. For last minute reservations, please call us on 0800 990 440.
What forms of payment to you accept?
Auto Europe accepts Visa, MasterCard, American Express, Diners Club and Discover Card as well as personal checks. However, Discover Card and personal checks are NOT accepted locally.