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Travels to Eastern Europe: If you are travelling to Eastern European countries, please call us at 0800 991 532.
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FAQ
FAQ Categories
Rental Facts
While I'm traveling, can I make changes to my rental?
If, while traveling, you need to make changes to your reservation for rental duration, vehicle type or location, please call our toll-free number listed on your Auto Europe voucher, prior to the expiration of the rental period. Our phones are open 24 hours per day; 7 days a week to help you make any changes.
Do I need to keep my paperwork pertaining to my rental?
We ask that you keep any paperwork you receive, including the rental agreement, fuel receipts and final invoice ? this will allow us to help you answer any questions you may have.
Do I need to read my rental voucher?
We ask that you read your Auto Europe voucher and its ?Terms & Conditions? to check for any issues and to contact us if you have any questions.
What should I expect when I pick up my rental?
When you arrive at your destination, you will be requested to sign a rental agreement outlining the inclusions and exclusions pertaining to your rental. You will then be able to accept what you need and decline any additional items that you don?t need or want. Auto Europe cannot refund any charges that are accepted once you check out.
Can my airline miles be used towards my car rental?
Auto Europe does not accept credit card points or airline miles, however you can ask about using them at the local rental company when picking up your vehicle.
Is the car on the voucher guaranteed to be the car I am going to pick up?
No car rental company, including Auto Europe, can guarantee a specific make or model. However, we do guarantee the car category. You can always request the make and/or model, however because of availability it can not be guaranteed.
Is there a toll-free phone service that can be used while overseas?
All confirmation vouchers contain instructions, so you can contact us toll-free should you need additional assistance after departure. (Emergency road service is provided locally with every rental.)
What forms of payment to you accept?
Auto Europe accepts Visa, MasterCard, American Express, Diners Club and Discover Card as well as personal checks. However, Discover Card and personal checks are NOT accepted locally.
How is my rate guaranteed?
Our rates are guaranteed in U.S. dollars. Most reservations only require a partial pre-payment to confirm which is fully refundable at any time.
How fast can I confirm my reservation?
We can have confirmation for most reservations within as little as 20 minutes of advance notice. For last minute reservations, please call us at 0800 991 532.
How can I obtain a copy of my voucher if did not automatically receive one upon confirmation?
An Auto Europe voucher can be sent to you by email in PDF or HTML format. The voucher can also be faxed to you upon request. You can also visit our
Reservation Look Up Form
and view a printable copy of the voucher.
Can I still rent a car if I do not have a credit card?
If the supplier has a contract with us that allows cash rental, then it is possible. However, payment would still have to be made to Auto Europe and you would only be allowed an inclusive rate. Also, a cash deposit would be require at time of pick up.
Can I use my debit card to pick up my vehicle?
Not all suppliers accept debit card for pick up. If the supplier does allow the use of a debit card, the rental would be treated as a cash rental.
How can I confirm my car rental with payment if I do not feel safe sending my credit card information by email?
Auto Europe does offer a secured server for credit card payment or you can call toll free at 0800 991 532 to confirm your reservation with an agent.
Do I need an International Driving Permit in South Africa?
It is not mandatory to posses an International Driving Permit (IDP) in South Africa as long as you have an English speaking driver?s license. However, it is highly recommended and could save you a lot of hassle if you were required to show your own license for any reason since the IDP will have all your info translated into the local dialect. These can be obtained easily through your local motoring club prior to your trip. Auto Europe does not issue these permits.
Is there a fee for changing canceling a reservation?
Auto Europe has no cancellation or amendment fees when Auto Europe is advised 24 hours prior to the rental start date. Should you cancel less than 24 hours prior to rental start date, not show up or show up late to collect the vehicle, a no show fee equal to the first 3 days of the rental will be charged. Auto Europe cannot refund any unused days if the vehicle is returned early.
Do I need anything to pick-up my car rental?
Auto Europe requires that you provide your rental voucher at time of pickup. The voucher shows confirmation of your reservation as well as having specific information about your rental car, rate and other important details needed by our overseas affiliates. When you make a reservation by phone, vouchers are then faxed to you upon receipt of payment. In addition, a copy of your rental voucher is mailed to you the following business day. If you book online, vouchers are emailed to you upon receipt of payment. Have a look at a Sample Voucher for more information.
What if I find a better rate for a rental car?
Auto Europe guarantees the best rates and service available. If you should find a lower rate with comparable service, terms, locations, surcharges etc. we'll beat it! To submit the lower rate to us, please complete our
Guaranteed Best Rate form.
Is their a difference between basic and inclusive rates?
The basic rate includes public liability insurance, fire insurance; value added tax and unlimited kilometers. The inclusive rate also includes CDW and theft protection for the rental vehicle.
What kind of insurance can I get for my rental car?
Our reservations center is open 24 hours a day, seven days a week.
Call us at 0800 991 532. or make a reservation online.
Where is the Auto Europe counter located?
Auto Europe is independent and not an agent for any particular car rental company. The name of the car rental company is provided at the top of the voucher along with the location information for the car rental supplier.
Specialty & Sports Car FAQs
Are there any fees for changing or canceling my reservation?
You may change or cancel a specialty car reservation without penalty up until 3 days prior to the scheduled start of your rental. After this changes or cancellations may be subject to a minimum charge plus delivery free if the vehicle has been dispatched to the scheduled delivery location. You must contact Auto Europe to process all changes and cancellations, not our overseas affiliates.
Is there a toll-free number I can contact you while I?m overseas?
There are instructions provided on your confirmation voucher if you need to contact us toll-free for assistance after your departure.
How can I pay for my reservation?
You must provide 2 major credit cards, because of the high value of specialty vehicles, at the time of your rental. Auto Europe accepts American Express, MasterCard, and Visa.
How do I pick-up my vehicle?
Arrivals in airports and other public places will be greeted with a hand-held sign. Vehicles may also be delivered and returned to hotels and other locations.
How is my reservation confirmed?
A detailed confirmation voucher will be sent to you. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. In either case, a copy is mailed the next business day.
How quickly can I make a reservation?
We prefer a minimum of 24 hours notice for specialty car reservations.
Chauffeur Service FAQs
Do you offer Meet & Greet Services?
You will be greeted in airports and other public places with a hand-held sign. We can arrange to meet you at your hotel and in other locations.
Do you offer toll-free service from overseas?
There are instructions provided on your confirmation voucher if you need to contact us toll-free for assistance after your departure.
Do you offer any customized services?
Yes, but we require additional advance notice to prepare custom itineraries and other special requests.
How can I pay for my chauffeur services?
Auto Europe accepts American Express, MasterCard, Visa and Discover.
How is my reservation confirmed?
A detailed confirmation voucher will be sent to you. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. In either case, a copy is mailed the next business day.
Do I need to pay a fee if I cancel my reservation?
Reservations are fully refundable up until 24 hours prior to the local time of your pickup. 'No-show' bookings will be charged the full cost of the transfer.
Is there a fee if I change my reservation?
There is no fee to change reservations for chauffeur services.
Transfer Service FAQs
Is there a toll-free number I can contact you while I?m overseas?
There are instructions provided on your confirmation voucher if you need to contact us toll-free for assistance after your departure.
How can I pay for my transfer services?
Auto Europe accepts American Express, MasterCard, Visa and Discover.
How is my reservation confirmed?
A detailed confirmation voucher will be sent to you. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. In either case, a copy is mailed the next business day.
How quickly can I arrange for transfer services?
Auto Europe guarantees confirmation with a minimum of 24 hours advance notice, however we are able to accommodate most transfer reservation requests with as little as 3 hours advance notice. Services must be fully pre-paid, and credit card information will be kept on file for any extra charges (such as cellular phone services, etc.)
How will I find my transfer driver?
Arrivals in airports and other transportation hubs will be met with a hand-held sign.
Is there a fee for canceling my reservation?
Reservations are fully refundable up until the time the driver and vehicle leave the garage. 'No-show' bookings will be charged the full cost of the transfer.
Is there a fee for changing my reservation?
There is no fee to change reservations for transfer services.
